Including but not limited to “warranty void if removed” labels.
    • umami_wasabi@lemmy.mlEnglish
      2·
      3 months ago
      • The Act prohibits conditioning warranties on the use of specific repair services unless provided for free or with a waiver from the FTC.

      So Apple and Samsung can’t void my phone warranty if I choose to swap my battery or screen or whatever in a third party repair shop?

      • conciselyverbose@sh.itjust.worksEnglish
        1·
        3 months ago

        Not for the battery itself.

        They are allowed to void your warranty, if, for example, they can show it’s delivering out of spec voltage and that damaged the SoC.

        • pivot_root@lemmy.worldEnglish
          1·
          3 months ago

          The funny part is that rather than respecting this, they chose to cryptographically pair the parts, so they stop working if you replace them…

        • Dempf@lemmy.zipEnglish
          1·
          3 months ago

          Remember that the burden is on them to show it. But the reality is that when they bring up irrelevant shit like that and try to say that your issue isn’t covered under warranty, it will be on you to “remind” them of that burden, and tell them that what they are trying to do is absolutely fucking illegal under Magnusson-Moss.

  • madcaesar@lemmy.worldEnglish
    1·
    3 months ago

    I honestly wonder how those meetings go. It has to be comical villainous to spend so much time trying to fuck over your customer not allowing them to fix what they purchased from you.

    I just don’t get it, if an item breaks and I can’t at least try to fix it, there is no way I’m purchasing from the same brand again.

    So what is the motivation here? The thing that has kept me with companies is good customer service and a generous warranty service.

    Denying claims and making it impossible to fix it myself will get you instantly on my ban list.

    So what gives? How did we get here?