misk@sopuli.xyz to Technology@lemmy.worldEnglish · 11 days agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square40fedilinkarrow-up1185arrow-down14file-text
arrow-up1181arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 11 days agomessage-square40fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up13arrow-down2·11 days agoIt’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
minus-squareshawn1122@lemm.eelinkfedilinkEnglisharrow-up6arrow-down1·10 days agoDefinitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
minus-squareSteve Dice@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down3·10 days agoYeah… most complaints about accents in customer service agents have nothing to do with understanding them.
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up3·10 days agoWhat are you basing that statement on?
It’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience