Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.

Asking policy questions or anything at this level would likely get no useful info.

Gemini is wrong quite often. You shouldn’t rely on it to tell you facts.

If I need to double check it, then it’s worthless to me.

It’s also underselling what they are providing.

You get to skip all the AI garbage, all the sponsored links, and the “what other people are asking” sections and just go straight to the search results.

Privacy is the primary selling point, but the clean “old school” google interface is what I’m really excited about. I’ve set my default search in the browser to Leta for now.