ToucheGoodSir@lemy.loltoTechnology@lemmy.world•Most consumers hate the idea of AI-generated customer serviceEnglish
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4 months agoYeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.
Maybe 5-10 years ago, apparently these days driver issues are less of a concern. Plug & play is the norm now, from my experience at least