It depends on the brand I guess. Some Canon Pixma did immediately worked with my distro, like literally zero setup required. However, it refuses duplexing. It just won’t do it. Not driverless and not with gutenprint, although it lists the specific model, not when setting it as the default, not when setting it per job.
Yet it works on Android no problem.
This is more likely someone fucking up and not having a second pair of eyes look at the presumed problem than anything else.